Do credits expire?
Subscribers of the Starter Plan:
Your credits must be used within a month of being issued or they expire.
You can still use your credits until 1 month after they are issued even if you cancel your plan.
You will receive an email one week before your plan is going to cancel so that you have time to redeem your credits.
Subscribers of the Basic or Premium Plans:
Your unused credits “roll over” to be used anytime within 3 months of being issued. After that, those unused credits will expire.
You have 3 months from the issue of your credits to redeem your credits, even if you cancel your plan.
You will receive an email a week before your plan is going to cancel so that you have time to redeem your credits.
What if I need more content than my monthly subscription allows?
You can always buy more credits to add to your existing plan if you run out. If you need more credits, feel free to email us at hello[at]content-roll.com.
Can agencies sign up for Content Roll?
Yes! This is a great way to supplement your agency’s high-quality content without hiring in-house.
Can I have a refund on credits already purchased?
What lengths of content are available?
500-word articles, 1,000-word articles, and 1,500-word articles.
I need content in smaller portions than 500 words. Can you do that?
No, sorry. If you need smaller portions of text than Content Roll, we might not be the right service for you.
I’d like to divide my allotted content into 750-word articles (or 600-word articles, or 1,200-word articles). Is there an option to do this?
No, not at this time.
I have a question that I don’t see listed here. How can I get in touch?
Sure thing! You can email us anytime at hello[at]content-roll.com.